Technical Support

Resolve common issues and optimize your Pikstream experience

Supported Devices & Browsers

Compatible Devices

Pikstream is designed to work across a wide range of devices and browsers:

Mobile Devices

  • iOS: iOS 13 and newer (iPhone, iPad)
  • Android: Android 8.0 (Oreo) and newer

Supported Browsers

  • Chrome: Version 90 and newer
  • Firefox: Version 88 and newer
  • Safari: Version 14 and newer
  • Edge: Version 90 and newer
  • Opera: Version 76 and newer

Coming Soon: Dedicated mobile apps for iOS and Android are currently in development. Stay tuned for updates!

Troubleshooting Common Issues

Common Issues & Solutions

If you encounter problems while using Pikstream, try these troubleshooting steps:

Website Not Loading Properly

  1. Clear your browser cache and cookies
  2. Disable browser extensions that might interfere
  3. Try a different browser
  4. Check your internet connection

Account Login Issues

  1. Ensure you're using the correct email address
  2. Reset your password if you've forgotten it
  3. Check if your account has been verified
  4. Ensure cookies are enabled in your browser

Content Not Showing Up

  1. Refresh the page
  2. Verify your internet connection is stable
  3. Try searching for the content directly
  4. Check if content is available in your region

Important: If you're using a VPN, it might affect which streaming services and content are displayed, as availability is typically region-specific.

Performance Optimization

Optimizing Your Experience

For the best performance while using Pikstream, consider these tips:

Improving Load Times

  • Use a modern browser (Chrome, Firefox, Safari, Edge)
  • Keep your browser updated to the latest version
  • Enable hardware acceleration in your browser settings
  • Clear your browser cache periodically

Mobile Optimization

  • Close other apps running in the background
  • If using a mobile browser, try using Chrome or Safari for best compatibility
  • Consider enabling "lite" mode in your browser if available

Connection Requirements

For optimal performance, we recommend:

  • Broadband internet connection (at least 5 Mbps)
  • Stable Wi-Fi connection or cellular data with good signal strength
  • Low network congestion (avoid peak usage times if possible)

Pro Tip: If you're experiencing slow loading times, try reducing the image quality in Settings > Display > Image Quality.

Privacy & Cookies

Managing Privacy Settings

Pikstream respects your privacy and gives you control over your data and cookie preferences.

Cookie Settings

To manage cookie preferences:

  1. Click on "Privacy Settings" in the footer of any page
  2. Toggle individual cookie categories on/off according to your preferences
  3. Click "Save Preferences" to apply your changes

Types of Cookies We Use

  • Essential Cookies: Required for basic functionality (cannot be disabled)
  • Functional Cookies: Enhance user experience by remembering preferences
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Personalization Cookies: Enable personalized content recommendations

Your Rights: You can request a copy of your data, have your data corrected, or request deletion of your data at any time through your account settings or by contacting our support team.

For complete details on our privacy practices, please refer to our Privacy Policy.

System Status

Check the current operational status of all Pikstream services and components.

View status dashboard

Connection Test

Test your internet connection speed and compatibility with our streaming partners.

Run connection test

Still Need Help?

Our technical support team is available to assist you with any issues not covered above